Frequently Asked Questions
Purchasing from morganabevan.com
How will my ebooks be delivered?
Your ebooks are delivered automatically and immediately upon purchase by an email from BookFunnel. If the email hasn’t arrived in 5 minutes, look for it in your Spam folder (or if you have Gmail, in your Promotions folder.)
Do you have more than one email address? The book will be delivered to the email address you used at checkout.
If you still can't find it, email shop@morganabevan.com – but not for technical help! For technical help with your ebook, email help@bookfunnel.com
How will I read my ebook?
The simplest way is to read on the Bookfunnel App.
Books can be read on: Kindle Fire tablets after 2015, Nook tablets after 2014, Kobo eReaders apart from Kobo Aura, Apple devices:
Apple Books, iTunes, iPads, iPhones using a minimum of iOS 10+ (2016) (but most were upgraded to iOS 10 after 2012); Android Tablets and Phones after Android 5.1(2013); your computer using Chrome or Firefox browser.
You cannot download your ebooks to the BookFunnel app or read on the browser from the following:
Any E-Ink devices, including Kindle Paperwhite, Touch, Voyage, Oasis, NOOK Glowlight, Kobo Aura.
Internet Explorer browser
Kindle Fire 1st Gen (2011)
NOOK Color (2010), NOOK Tablet (2011), NOOK HD (2012)
SOLUTION: If you have one of these, simply install Chrome or Firefox on your computer!
If you read on a Kindle device that is not listed above, you can email the file (Kindle) to your kindle email and it will populate to your device.
For additional support, the wonderful people at Bookfunnel will be able to help. help@bookfunnel.com
BookFunnel Help Page for ebooks and audiobooks
Find help here https://getbookfunnel.com/
I already have the Bookfunnel App but I used a different email to pay. How do I get the book in my main library?
This is a super easy fix!
Email Bookfunnel and ask them to move the purchase. Give them the email you purchased with and your usual Bookfunnel email and they'll move the book over for you.
What payment methods do you accept?
PayPal, Shopify’s own ShopPay, credit cards, Google Pay, Apple Pay
What happens with preorders?
When you buy, you are charged at once by the payment method you select. The book is automatically delivered on the release date by an email from BookFunnel.
If the email hasn’t arrived on that date, look for it in your Spam folder -- or if you have Gmail, in your Promotions folder.
Do you have more than one email address? The book will be delivered to the email address you used at checkout.
Where can I find my Bookfunnel Library?
Log into BookFunnel with the email you used to purchase/download your books, and you will find your library here:
Other Questions
I want to request your books from my library but I can't find them in the catalogue
If you can’t find them in your libraries current catalogue that means they haven’t purchased copies yet.
You’ll need to email or go into your library and request they order a print or digital copy.
All of my books are available in ebook format via Overdrive (Libby), Borrowbox, Bibliotheca, Baker & Taylor and Gardners Library.
They are available in print via Ingram and Gardners.
If you provide this information to your library and they give you the name of a different network where my books are currently unavailable, feel free to email me morgana@morganabevan.com and I’ll investigate how I can get my books there.
They are unfortunately not on Hoopla. Hoopla are notoriously slow at loading new books and years behind when it comes to indie books. You can contact Hoopla directly if you need to. Who knows it might give them a push to load them. All of the books are in the pending publishing process with them and have been since their publication day.
Why aren't your books in KU?
For a book to be available on Kindle Unlimited, it must be exclusive to Amazon. That is an Amazon-enforced rule and one the individual author can’t get around. It’s important to me that my books be available to readers widely. This includes in libraries and on series apps, it includes Kobo Plus and any other way I might decide to release my books.
If Amazon were to remove the exclusivity clause on KU, I would make my books available there. Amazon won’t listen to authors though. It’s up to readers to demand that change. So if you feel strongly, go ahead and email Amazon customer service and call them.
Where else can I buy your books?
All of my books are available on Kobo, Google Play Books, Apple Books, Amazon, Barnes & Noble, FNAC, Booktopia and many many more.
They are also available on Kobo Plus and are opted into Scribd. However, Everand (Formerly Scribd) pick and choose which books in the romance genre they make available for consumption, so availability will very much depend on Scribd itself.